Shift Manager - Collections

DPD Group UK; Gloucester; On-site; GBP 40,000; Full time

Job summary

A leading delivery service provider in the UK is seeking an experienced Shift Manager to strengthen their depot operations team in Gloucester. This role requires effective management of operations and employees to achieve high performance and compliance. Ideal candidates will have a strong background in people management and operational excellence, alongside excellent communication and decision-making skills. Competitive salary and bonus offered.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Health Kiosks

Free On Site Parking

Discounted shopping

Milestone Days off

Free eye tests and glasses support

Qualifications

• Experience in a fast-paced operation with people management experience
• Ability to motivate and lead a high performing team
• High levels of resilience and self-motivation

Responsibilities

• Achieve depot objectives relating to operational performance
• Ensure compliance with company and legislative requirements
• Deliver outstanding customer service
• Manage employee operations and maintain company standards
• Oversee accurate processing of collections and returns

Skills

Strong communication skills

Decisive decision-making

Problem resolution

Time-management skills

Excellent computer skills

Data analysis

Vigilance against unscrupulous activity

Core DPD values

Tools

Google Chrome applications

Job description

• Contract Type:Permanent 40 Hours Per Week
• Salary: Circa £40,000 plus bonus
• Location: DPD Gloucester, Jessops Court, Waterwells, Business Park, Quedgeley, GL2 2AP
• Days of Work: Monday to Friday
• Hours of Work: 10:00-18:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.

As a Shift Manager you will be required to achieve depot objectives relating to

• Operational Performance
• Compliance to all company and legislative requirements
• Financial targets and objectives
• Delivering outstanding customer service
• HR tasks and responsibilities

You will achieve these through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.

Other key accountabilities will be;

• Ensure Collection Service targets are achieved
• Ensure depot targets for Early Volume are achieved
• Ensure company target for Collection ETAs is achieved
• Ensure company target for Saturn Success is achieved
• Ensure all relevant systems and reports are analysed and updated in a timely manner.

Qualifications

What we’re looking for ;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision‑making, problem resolution and time‑management skills.
• Demonstrate high levels of resilience, self‑motivation and flexibility.
• Excellent computer skills with the ability to use Google Chrome applications.
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today