Shift Manager

TN United Kingdom; Wrexham; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager to lead a dynamic team dedicated to exceptional customer service. In this role, you will inspire and motivate your colleagues, ensuring high standards and a welcoming environment for all customers. Your leadership will be key in managing daily operations, from preparing popular products to maintaining a clean and inviting shop. With a strong focus on teamwork and inclusivity, this position offers a fantastic opportunity to grow within a supportive culture that values diversity and recognizes achievements. Join us and make a real impact on our customers' experiences!

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership abilities.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Serve customers in a fast and friendly manner.

Skills

Customer Service

Leadership

Team Management

Communication

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure our displays are fully stocked with plenty of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay, paid weekly
• Colleague discount, allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks to enjoy while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% employer contributions
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture, recognizing and valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Whatever your background, preferences, or beliefs, we want all our colleagues to feel welcome and be themselves at work. You can read more about us here:.