Shift Manager

TN United Kingdom; Sandbach; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager to join their dynamic team. In this role, you'll inspire and lead a passionate team dedicated to providing exceptional customer service across various channels, including in-shop and online. You'll ensure the shop maintains high standards, from preparing popular products to keeping the environment clean and welcoming. This position offers competitive pay, generous colleague discounts, and a supportive culture that values diversity and inclusion. If you're ready to make a difference and thrive in a customer-focused environment, this opportunity is perfect for you.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Reliable with natural leadership abilities.
• Passionate about delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results.
• Lead by example and serve customers in a friendly manner.
• Ensure displays are fully stocked at all times.

Skills

Customer Service

Leadership

Team Management

Food Preparation

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked at all times, with plenty of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also support an inclusive culture, recognizing and valuing diversity. If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements, apply now!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. You can read more about us here:.