Shift Manager

Greggs; Congleton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join an established industry player as a Shift Manager, where you'll inspire a dedicated team and ensure customers receive exceptional service. This role offers the chance to lead by example in a fast-paced environment, preparing beloved products and maintaining high standards. With a culture that values inclusivity and support, you'll thrive in a workplace that celebrates your contributions. Enjoy competitive pay, generous discounts, and a comprehensive benefits package that grows with your career. If you're passionate about customer service and have a knack for leadership, this opportunity is perfect for you.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme (up to 7% match)

Employee assistance app

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Ability to inspire and lead a team effectively.

Responsibilities

• Lead and motivate the team to deliver excellent customer service.
• Ensure shop standards are maintained and products are prepared.

Skills

Leadership

Customer Service

Team Motivation

Time Management

Education

High School Diploma

Job description

About the role Join us as a Shift Manager and you'll be part of a team that loves putting customers first.
As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:

Inspire the team to deliver amazing results and maintain the excellent standards of the shop
Lead by example and serve our customers in a fast and friendly manner
Prepare our much-loved products, including making sandwiches and managing the ovens
Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
Keep the shop looking clean, tidy and presentable
What we can offer you

Competitive pay paid weekly
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We'll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.
If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.