Shift Manager

McDonald's United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Shift Manager to lead a dynamic team in a bustling restaurant environment. This role requires a passion for customer service and the ability to adapt to changing needs. You will be responsible for ensuring operational excellence, building sales, and creating a welcoming atmosphere for both customers and staff. With a commitment to inclusivity and respect, you will play a crucial role in fostering a positive workplace culture while driving the restaurant's success. If you're ready to take on a rewarding challenge in a fast-paced setting, this opportunity is for you.

Benefits

Holiday Pay

Service Awards

Pension Scheme Enrollment

Meal Allowance

Employee Discounts

Qualifications

• Experience managing teams in retail or hospitality.
• Ability to lead by example and adapt to customer needs.

Responsibilities

• Manage shift operations and ensure service standards are met.
• Coach and assist employees to enhance customer experience.

Skills

Leadership

Customer Service

Problem Solving

Team Management

Education

Experience in Retail or Hospitality

Job description

McDonald’s UK has been around for over 50 years!

We are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

Display Leadership and role model customer focused behaviours to delight our customers

Delivery of personalised service and connect with our customers

Lead by example

Adapt to customer needs through your team

Answer customer queries, keeping up to date with knowledge on our food and promotions

Use of initiative, confidence and problem solving when interacting with colleagues and customers

Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business. Benefits package includes: Holiday pay, Service Awards, Enrollment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...