Shift Manager

TN United Kingdom; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you will inspire your team and ensure exceptional customer experiences. In this dynamic role, you'll lead by example, manage shop operations, and maintain high standards while serving customers in various ways. Enjoy a supportive culture that values inclusivity and offers numerous perks, including competitive pay, colleague discounts, and a pension scheme. If you have a passion for customer service and previous supervisory experience, this is the perfect opportunity for you to thrive in a fun and engaging work environment.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks

Paid breaks

10% of profits shared

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme up to 7% match

Employee assistance app

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.

Skills

Customer Service

Team Leadership

Reliability

Education

High School Diploma

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure displays are fully stocked at all times, with plenty of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for the future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture — recognizing and valuing that difference is good. If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture — how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here.