Shift Leader - Retail Team, Flexible Hours & Growth

Tesco; Sittingbourne; On-site; GBP 22,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to oversee store operations and lead the team in delivering excellent customer service in a fast-paced environment. You will coordinate daily tasks, support colleagues, and ensure smooth running of shifts with a focus on inclusivity and high service standards.

The role emphasizes leadership, communication, and adaptability, with a scheduled pattern that includes shifts and a minimum weekly hours guarantee.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong role model with a passion for delivering great service.
• Clear communicator using a variety of methods to keep the team well informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.
• Over 18 years of age required.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store and with colleagues as the go-to for daily queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, provide feedback and model great service.
• Seek opportunities to serve customers, communities, and the planet a little better every day.

Skills

Team leadership

Communication

Customer service

Adaptability

Job description

Tesco is seeking a Shift Lead to oversee store operations and lead the team in delivering excellent customer service in a fast-paced environment. You will coordinate daily tasks, support colleagues, and ensure smooth running of shifts with a focus on inclusivity and high service standards.

The role emphasizes leadership, communication, and adaptability, with a scheduled pattern that includes shifts and a minimum weekly hours guarantee.