Shift Leader – Retail & Coffee Service, Growth Focus

Moto; Carlisle; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Annual bonus

Discounts up to 60%

Enhanced benefits

Development opportunities

Job summary

Moto is seeking a Supervisor at Southwaite Services, M6, Broadfield Road, Carlisle. You’ll be the strong right hand to the Store Manager, leading shifts and helping keep the unit running smoothly while delivering outstanding service for Costa Coffee at this rest stop location.

You will develop teams, uphold food safety and safety standards, and drive performance through metrics. This role offers flexible hours with part-time shifts and a clear path into management opportunities in a high-energy

Qualifications

• Experience leading or supervising teams, ideally in retail or hospitality.
• Excellent communication skills and ability to deliver memorable customer experiences.
• Ability to make reasoned decisions under pressure and work with initiative.

Responsibilities

• Lead shifts and ensure smooth operations during busy periods.
• Maintain food safety, health & safety, and compliance standards at all times.
• Monitor performance and drive continuous improvement using key metrics.
• Be a role model for Costa's values, service standards, and ways of working.
• Create a positive, high-energy culture where colleagues feel valued and supported.

Skills

Leadership

Communication

Decision making

Customer service

Job description

Moto is seeking a Supervisor at Southwaite Services, M6, Broadfield Road, Carlisle. You’ll be the strong right hand to the Store Manager, leading shifts and helping keep the unit running smoothly while delivering outstanding service for Costa Coffee at this rest stop location.

You will develop teams, uphold food safety and safety standards, and drive performance through metrics. This role offers flexible hours with part-time shifts and a clear path into management opportunities in a high-energy