Shift Leader – Coffee Shop Excellence & Growth

Moto Hospitality; Kirk Deighton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Colleague discount up to 60%

Pension and enhanced benefits

Job summary

Moto Hospitality at Wetherby Services is seeking a Supervisor to act as the strong right hand to the Store Manager, leading shifts and maintaining smooth operations at the service area. You will help deliver excellent customer service while serving coffee, tea and beverages as part of the Costa Coffee experience.

The role offers development opportunities and a path to management, with a focus on safety, standards, and team engagement in a fast-paced environment.

Qualifications

• Experience leading or supervising teams in retail, hospitality, or customer service.
• Strong communication and decision-making abilities.
• Proactive, with the ability to work on own initiative under pressure.
• Passion for delivering a memorable customer experience.

Responsibilities

• Lead shifts with confidence to ensure smooth operations during busy periods.
• Maintain high standards of food safety and health & safety compliance.
• Create a positive, high-energy culture where colleagues feel valued.
• Monitor performance and drive continuous improvement.
• Serve as a brand ambassador aligned with Costa's values and service standards.
• Collaborate with Store Manager to keep the unit running smoothly daily.

Skills

Leadership experience

Customer service

Communication skills

Decision making

Initiative

Job description

Moto Hospitality at Wetherby Services is seeking a Supervisor to act as the strong right hand to the Store Manager, leading shifts and maintaining smooth operations at the service area. You will help deliver excellent customer service while serving coffee, tea and beverages as part of the Costa Coffee experience.

The role offers development opportunities and a path to management, with a focus on safety, standards, and team engagement in a fast-paced environment.