Shift Leader: Hospitality Team Coach (Flexible Shifts)

McDonald's; Milton Keynes; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Descripción de la vacante

McDonald’s is seeking a Shift Leader to lead a team at our restaurant, delivering high hospitality, clean spaces, and friendly service. This role requires availability across weekdays and weekends, with shifts in early mornings, afternoons and evenings.

You will drive operational excellence and customer experience on every shift. As a Shift Leader, you will mentor staff, uphold safety and quality standards, and collaborate with team members to ensure a smooth, engaging dining experience for

Formación

• Experience leading teams in retail, hospitality or customer-focused environments.
• Strong leadership and role-model customer service behaviours.
• Ability to adapt to customer needs through the team.

Responsabilidades

• Plan shift success based on forecasted activity and staffing.
• Coach and supervise team during shifts to ensure hospitality and service standards.
• Maintain food safety, cleanliness and safety procedures.
• Review performance and handover notes to the incoming Shift Leader.

Conocimientos

Leadership

Customer focus

Teamwork

Communication

Descripción del empleo

McDonald’s is seeking a Shift Leader to lead a team at our restaurant, delivering high hospitality, clean spaces, and friendly service. This role requires availability across weekdays and weekends, with shifts in early mornings, afternoons and evenings.

You will drive operational excellence and customer experience on every shift. As a Shift Leader, you will mentor staff, uphold safety and quality standards, and collaborate with team members to ensure a smooth, engaging dining experience for