Shift Leader: Lead Store Ops & Customer Experience

Tesco; Cardiff; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discount - Tesco/One Stop

Pharmacy discount

Online shopping site discount

Holiday package

Career development

Community involvement

Pension scheme

Job summary

One Stop Stores Ltd is seeking a Shift Leader in Cardiff to coordinate store teams and ensure a smooth shopping experience for customers. You will support opening/closing, safety, stock replenishment, and customer service across shifts.

As a Shift Leader, you will lead daily priorities, assist with events, maintain store presentation, and ensure colleagues are informed and supported to deliver excellent service.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.

Job description

One Stop Stores Ltd is seeking a Shift Leader in Cardiff to coordinate store teams and ensure a smooth shopping experience for customers. You will support opening/closing, safety, stock replenishment, and customer service across shifts.

As a Shift Leader, you will lead daily priorities, assist with events, maintain store presentation, and ensure colleagues are informed and supported to deliver excellent service.