Shift Leader - Italian Eatery, Customer Experience & Growth

bread&truffle.; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts on food and products

Career growth opportunities

Energetic work environment

Job summary

Bread&Truffle in London is seeking a hands-on Supervisor to support the daily running of the store. You will lead shifts, coach the team, and ensure exceptional service during busy service periods.

This role rewards leadership, a passion for Italian cuisine, and a collaborative, energetic work environment with opportunities for growth within the company. You will uphold high standards of quality, hygiene, and customer experience, handling queries and stock management as needed.

Qualifications

• Previous experience in a supervisor or senior team member role (hospitality or retail).
• Strong leadership and communication skills.
• Passion for food, especially Italian cuisine (a plus!).
• Ability to work in a fast-paced environment.
• Positive attitude and team-player mindset.
• Flexible availability, including weekends.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Lead shifts and ensure service runs efficiently.
• Deliver exceptional customer experience at all times.
• Train and mentor team members.
• Maintain high standards of food quality, hygiene, and presentation.
• Handle customer queries and resolve issues professionally.
• Assist with stock control, ordering, and waste management.
• Ensure compliance with health & safety regulations.

Skills

Leadership

Communication

Customer service

Hospitality experience

Fast-paced environment

Job description

Bread&Truffle in London is seeking a hands-on Supervisor to support the daily running of the store. You will lead shifts, coach the team, and ensure exceptional service during busy service periods.

This role rewards leadership, a passion for Italian cuisine, and a collaborative, energetic work environment with opportunities for growth within the company. You will uphold high standards of quality, hygiene, and customer experience, handling queries and stock management as needed.