Shift Leader — Flexible Hours, Store Ops & Service

Tesco; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Flexible working

Job summary

Tesco Shift Lead role in the UK is a frontline supervisory position within Tesco stores, responsible for overseeing daily operations, guiding team members and ensuring exceptional customer service during peak and off-peak hours.

You will manage team coordination across store areas, lead by example, and communicate clearly to keep staff informed. The position emphasizes adaptability and commitment to serving customers, communities and the planet with integrity.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco Shift Lead role in the UK is a frontline supervisory position within Tesco stores, responsible for overseeing daily operations, guiding team members and ensuring exceptional customer service during peak and off-peak hours.

You will manage team coordination across store areas, lead by example, and communicate clearly to keep staff informed. The position emphasizes adaptability and commitment to serving customers, communities and the planet with integrity.