Store Shift Lead - Flexible Hours & People-First Leader

Tesco; Kings Langley; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible hours

Clubcard discount

Wellbeing services

Life cover

Pension with match

Discounts & shares

Cycle-to-work

Job summary

Tesco Shift Lead position in the United Kingdom is focused on delivering outstanding customer service while leading store teams across shifts. You will oversee daily operations, support colleagues, and ensure a positive, inclusive environment that reflects Tesco’s standards.

The role emphasizes flexibility, strong communication, and a proactive approach to solving problems to keep the store running smoothly and to drive customer satisfaction.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service and communication skills.
• Ability to motivate colleagues and manage daily store operations.
• Flexibility to work across shifts.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Managers absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Team leadership

Customer service

Retail experience

Communication

Job description

Tesco Shift Lead position in the United Kingdom is focused on delivering outstanding customer service while leading store teams across shifts. You will oversee daily operations, support colleagues, and ensure a positive, inclusive environment that reflects Tesco’s standards.

The role emphasizes flexibility, strong communication, and a proactive approach to solving problems to keep the store running smoothly and to drive customer satisfaction.