Hospitality Supervisor: Lead Peak Shifts & Elevate Service

Zizzi Restaurants; Reading; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meals on shift

50% off when not on shift

Earned wage access (Stream)

Job summary

Zizzi Restaurants is seeking a hands-on Supervisor to lead during busy periods and to run the restaurant when needed. You’ll oversee critical sections like the bar, food pass, or hosting, ensuring high standards and smooth service across shifts.

You’ll motivate the Front of House team, coach staff, and maintain a welcoming, safe environment for guests. This role offers progression toward Assistant Manager and a supportive team culture.

Qualifications

• Experience in fast-paced hospitality or retail environments.
• Proven ability to lead by example and manage peak periods.

Responsibilities

• Run the restaurant during quieter periods, ensuring smooth and safe operations.
• Lead from the front during peak rushes with ownership of the Pass, Bar, or Floor.
• Resolve guest issues on the floor with a positive, feel-good solution.
• Motivate and coach the Front of House team to deliver standout hospitality.
• Ensure dish presentation, restaurant standards, and detailed execution.

Skills

Leadership

People management

Communication

Customer service

Job description

Zizzi Restaurants is seeking a hands-on Supervisor to lead during busy periods and to run the restaurant when needed. You’ll oversee critical sections like the bar, food pass, or hosting, ensuring high standards and smooth service across shifts.

You’ll motivate the Front of House team, coach staff, and maintain a welcoming, safe environment for guests. This role offers progression toward Assistant Manager and a supportive team culture.