Hospitality Shift Leader - Lead Peak Service & Team

Zizzi; Cheltenham; Presencial; GBP 21.000 - 27.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free meals on shift

Staff discounts

Earned wage access

24/7 GP

Employee assistance program

Descripción de la vacante

Zizzi is seeking a Restaurant Supervisor/Shift Leader to manage busy shifts, lead the Front of House, and ensure smooth, guest-focused service across sections like the bar and food pass.

You’ll motivate staff, maintain high standards, and handle guest issues with a positive, solution-oriented approach while supporting teamwork and growth. Includes training and development opportunities.

Formación

• Experience in a fast-paced retail, hospitality, or leisure environment.
• Confident, hands-on communicator with energy and lead-by-example attitude.
• Structured thinker who can organise a floor section and adapt quickly.
• Reliable and able to guide and support the team during peak times, including evenings and weekends.

Responsabilidades

• Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
• Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
• Step in to resolve any guest issues on the floor with a feel-good solution.
• Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel-good hospitality.
• Care about picture-perfect dish presentation, restaurant standards and the details that make a standout occasion.
• Keep our restaurants safe, clean, and welcoming for your team and guests.

Conocimientos

Leadership

People management

Communication

Coaching

Guest service

Descripción del empleo

Zizzi is seeking a Restaurant Supervisor/Shift Leader to manage busy shifts, lead the Front of House, and ensure smooth, guest-focused service across sections like the bar and food pass.

You’ll motivate staff, maintain high standards, and handle guest issues with a positive, solution-oriented approach while supporting teamwork and growth. Includes training and development opportunities.