Shift Leader: Flexible Hours & Customer Experience Lead

Tesco PLC; Swansea; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20+ days

Flexible working

Colleague discount 10% (rising to 15%)

Wellbeing services

Life cover & pension

Cycle-to-work

Job summary

Tesco PLC in Swansea is seeking a Shift Lead to help deliver a great in-store experience. You will lead a small team, coordinate daily operations, and support managers in the absence of leadership, ensuring smooth service across departments.

This role offers flexible hours, minimum 16 hours per week, and opportunities to grow within Tesco. You will engage with customers and colleagues to maintain high service standards in a fast-paced retail environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Job description

Tesco PLC in Swansea is seeking a Shift Lead to help deliver a great in-store experience. You will lead a small team, coordinate daily operations, and support managers in the absence of leadership, ensuring smooth service across departments.

This role offers flexible hours, minimum 16 hours per week, and opportunities to grow within Tesco. You will engage with customers and colleagues to maintain high service standards in a fast-paced retail environment.