Shift Leader: Flexible, Customer‑Focused Store Lead

Tesco; Melton Mowbray; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day (22 at

Flexible working from day one

Colleague Clubcard 10% discount

Wellbeing services

Life cover 5x pay + pension

Benefits: discounts, shares, cycle-to-

Uniform provided

Job summary

Tesco Shift Lead role in the UK offers a chance to lead a busy store team, drive excellent customer service, and manage day-to-day operations. You’ll work with colleagues across departments and act as the on-site leader when the Manager isn’t present. The role emphasizes flexible availability and a commitment to inclusive teamwork.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum of hours and opportunities for additional payments in some locations.

Qualifications

• Experience in a team lead or management position in retail.
• Strong service mindset with ability to motivate others.
• Clear communicator to keep the team informed.

Responsibilities

• Lead the store team to deliver a great in-store experience.
• Cover day-to-day operations and assist colleagues with queries.
• Foster inclusive, positive relationships and staff development.
• Lead the store in the Manager’s absence and adapt to change.
• Coach colleagues and model excellent service.
• Seek opportunities to better serve customers, communities and planet.

Skills

Leadership

Team management

Customer service

Communication

Job description

Tesco Shift Lead role in the UK offers a chance to lead a busy store team, drive excellent customer service, and manage day-to-day operations. You’ll work with colleagues across departments and act as the on-site leader when the Manager isn’t present. The role emphasizes flexible availability and a commitment to inclusive teamwork.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum of hours and opportunities for additional payments in some locations.