Shift Leader - Flexible, Customer-Driven Retail Coach

Tesco PLC; Greater Manchester; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Holiday allowance

Flexible working

Clubcard discount

Wellbeing services

Life cover

Pension with matching

Discounts & shares

Uniform provided

Job summary

Tesco is hiring a Shift Lead to be at the heart of our store operations. You will lead a team to ensure an excellent customer experience, work across store areas, and support colleagues in daily tasks while upholding our service standards.

The role requires 18+ with flexible hours; starting pay is £15.59 per hour, rising to £16.86 in certain locations. A guaranteed minimum weekly hours and opportunities for additional shifts are available.

Qualifications

• Be 18 or over to apply.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and planet better every day.
• Have prior experience in a team lead or management role in fast-paced retail.
• Be a strong role model who delivers great service and meets customer needs.
• Build lasting relationships to create an inclusive, supportive team environment.
• Communicate clearly using varied methods to keep the team informed.
• Motivate and inspire the team to deliver outstanding results.

Job description

Tesco is hiring a Shift Lead to be at the heart of our store operations. You will lead a team to ensure an excellent customer experience, work across store areas, and support colleagues in daily tasks while upholding our service standards.

The role requires 18+ with flexible hours; starting pay is £15.59 per hour, rising to £16.86 in certain locations. A guaranteed minimum weekly hours and opportunities for additional shifts are available.