Shift Leader - Fast-Paced Retail Team Coach

Tesco Retail; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

One Stop is seeking a Shift Leader to oversee duty shifts and coordinate a team in a fast-paced retail store. The role focuses on delivering a clean, well-presented store that exceeds customer expectations and safety standards.

You will coach colleagues, monitor store performance, and drive practical actions to improve service and efficiency, while maintaining strong customer focus and a positive team environment.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
• Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Supporting the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Making sure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Taking immediate action for any overcharges and preventing any reoccurrence
• Proactively manage queues in store to deliver a great shopping trip for our customers
• Balancing your time across service and replenishment areas of the store
• Always putting the customer first and consider them in everything I do

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

One Stop is seeking a Shift Leader to oversee duty shifts and coordinate a team in a fast-paced retail store. The role focuses on delivering a clean, well-presented store that exceeds customer expectations and safety standards.

You will coach colleagues, monitor store performance, and drive practical actions to improve service and efficiency, while maintaining strong customer focus and a positive team environment.