Retail Shift Leader: Customer-First Ops & Team Coaching

Tesco Retail; Scunthorpe; On-site; GBP 22,000 - 30,000; Full time

Job summary

One Stop is seeking a Shift Leader to join our busy retail team in a fast-paced environment where no day is the same. You will run duty shifts, coordinate a team, and deliver a clean, well-presented store that meets customer expectations.

You will coach colleagues on the shop floor, drive improvements in service, and uphold health and safety standards. As a keyholder, you will respond to customer and colleague queries, manage queues, and support the Store Manager with seasonal events and store

Qualifications

• Excellent communication and customer service skills.
• Ability to work in a fast-paced retail environment.
• Experience coordinating teams and managing shifts.

Responsibilities

• Lead and coordinate store duty shifts and team.
• Ensure store is clean, well presented and stocked.
• Respond to customer queries and resolve issues.
• Maintain health and safety routines and security.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

One Stop is seeking a Shift Leader to join our busy retail team in a fast-paced environment where no day is the same. You will run duty shifts, coordinate a team, and deliver a clean, well-presented store that meets customer expectations.

You will coach colleagues on the shop floor, drive improvements in service, and uphold health and safety standards. As a keyholder, you will respond to customer and colleague queries, manage queues, and support the Store Manager with seasonal events and store