Shift Leader — Fast-Paced Food Service Champion

QSRP; Southampton; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

50% Employee Discount

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Mortgage Advice

Access to Wages in Advance

Incentive Schemes

Free Meals on Shift

Job summary

QSRP is seeking a Team Leader to lead from the front, run shifts, and support store operations with a focus on delivering exceptional customer experiences. You will coach and inspire your team, ensure smooth day-to-day operations, and collaborate with management to drive performance across all store areas.

Ideal candidates will have hospitality or retail experience, strong communication, and a hands-on approach, contributing to a positive culture and growth within the business.

Qualifications

• Experience in hospitality, retail, leisure, or customer-focused environments.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions.
• A passion for delivering great customer service and memorable experiences.
• A hands-on approach, with the flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• A positive attitude, high standards, and a desire to grow with the business.

Responsibilities

• Lead shifts and run day-to-day store operations.
• Coach and inspire team to deliver outstanding customer experiences.
• Support management to drive performance and standards.
• Ensure smooth service across all areas of the store.

Skills

Hospitality experience

Team leadership

Ownership mindset

Customer service

Hands-on

Communication skills

Positive attitude

Job description

QSRP is seeking a Team Leader to lead from the front, run shifts, and support store operations with a focus on delivering exceptional customer experiences. You will coach and inspire your team, ensure smooth day-to-day operations, and collaborate with management to drive performance across all store areas.

Ideal candidates will have hospitality or retail experience, strong communication, and a hands-on approach, contributing to a positive culture and growth within the business.