Team Leader - Fast-Paced QSR, Lead Shifts & Grow

Chopstix; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% Employee Discount

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Meals on Shift

Incentive Schemes

Free Mortgage Advice

Job summary

Chopstix is part of QSRP, a fast-growing Quick Service Restaurant platform operating across multiple countries. We are seeking a Team Leader who can lead from the front, manage shifts, and drive performance while delivering a high standard of customer experience.

You will guide and coach team members, ensure smooth daily operations, and contribute to a culture of teamwork and pride in service. The role requires flexibility across all store areas and shifts.

Qualifications

• Experience in hospitality, retail, leisure, or customer-focused environments.
• Proven ability to lead or support a team in a fast-paced setting.
• Ability to own shifts and make decisions as needed.
• Excellent customer service and ability to deliver memorable experiences.
• Willingness to work across all store areas.
• Strong communication and motivational skills.
• Positive attitude with high standards and growth mindset.

Responsibilities

• Lead from the front and set the tone each shift.
• Run shifts and support smooth day-to-day store operation.
• Coach and inspire the team to deliver great food and customer experiences.
• Work across all areas of the store to support the team.
• Ensure every customer leaves with a flavour-packed experience.

Skills

Hospitality experience

Team leadership

Shift ownership

Customer service

Hands-on approach

Communication

Growth mindset

Job description

Chopstix is part of QSRP, a fast-growing Quick Service Restaurant platform operating across multiple countries. We are seeking a Team Leader who can lead from the front, manage shifts, and drive performance while delivering a high standard of customer experience.

You will guide and coach team members, ensure smooth daily operations, and contribute to a culture of teamwork and pride in service. The role requires flexibility across all store areas and shifts.