Shift Leader — Elevate Pub Service & Team

Hungry Horse; Keynsham; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension

Career development

Staff discounts

Employee assistance program

Wagestream access

Job summary

Hungry Horse is seeking a proactive Team Leader to help run shifts smoothly, ensuring excellent customer service and that the team delivers high standards. You will deputise for management, coordinate staff during busy periods, and keep the bar safe, legal, and clean at all times.

Join our team to contribute to a welcoming atmosphere, support colleagues, and drive a positive customer experience across busy sessions and events.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Lead by example to ensure the shift runs smoothly and standards are maintained.
• Support the management team and resolve issues promptly during your shift.
• Organise and coordinate the team during busy periods to maintain service flow.
• Ensure bar safety, legality, and cleanliness at all times.

Job description

Hungry Horse is seeking a proactive Team Leader to help run shifts smoothly, ensuring excellent customer service and that the team delivers high standards. You will deputise for management, coordinate staff during busy periods, and keep the bar safe, legal, and clean at all times.

Join our team to contribute to a welcoming atmosphere, support colleagues, and drive a positive customer experience across busy sessions and events.