Shift Leader: Elevate Guest Experience & Team Performance

Coppa Club; Guildford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Stream Access

50% Off Food & Soft Drinks

Free meals on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeship Programmes

Enrichment Days & Team Events

Job summary

Coppa Club in Guildford is seeking a motivated Supervisor to lead a fast-paced team and deliver memorable dining experiences. You will guide floor staff, ensure smooth service, and uphold the brand’s guest‑focused standards.

As a Supervisor you’ll manage opening/closing duties, assist guests with queries, and support training to grow a capable team while maintaining cleanliness and presentation at all times.

Qualifications

• Leadership and guest-focused mindset required.
• Ability to supervise on the floor and support service.
• Strong problem-solving and adaptability under pressure.
• Commitment to cleanliness, hygiene and presentation.

Responsibilities

• Deliver service excellence to make guests feel welcomed and delighted.
• Lead the floor and provide hands-on support during service.
• Assist with opening/closing, cash handling, and guest queries.
• Grow the team through training and development.
• Maintain standards of cleanliness and presentation.
• Communicate clearly with management and departments.

Job description

Coppa Club in Guildford is seeking a motivated Supervisor to lead a fast-paced team and deliver memorable dining experiences. You will guide floor staff, ensure smooth service, and uphold the brand’s guest‑focused standards.

As a Supervisor you’ll manage opening/closing duties, assist guests with queries, and support training to grow a capable team while maintaining cleanliness and presentation at all times.