Guest Experience Team Lead

Coppa Club; Haslemere; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Stream Access

50% Off Food & Soft Drinks

Free meals on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeship Programmes

Enrichment Days & Team Events

Job summary

Coppa Club is seeking a motivated Supervisor to guide our team and elevate the guest dining experience in a fast-paced, people-first setting.

You will lead floor operations, supervise colleagues, support training, and ensure service standards, cleanliness and presentation are consistently exceptional. This role focuses on guest-focused leadership and hands-on collaboration across departments to deliver memorable moments.

Qualifications

Responsibilities

• Deliver service excellence and guest satisfaction on every shift.
• Lead the floor and supervise team members.
• Assist with daily operations including opening/closing and cash handling.
• Support training and development to boost team capability.
• Maintain cleanliness, hygiene and presentation to top standards.
• Communicate with management to keep service smooth and efficient.

Job description

Coppa Club is seeking a motivated Supervisor to guide our team and elevate the guest dining experience in a fast-paced, people-first setting.

You will lead floor operations, supervise colleagues, support training, and ensure service standards, cleanliness and presentation are consistently exceptional. This role focuses on guest-focused leadership and hands-on collaboration across departments to deliver memorable moments.