Lead Guest Experience Supervisor

Coppa Club; Haslemere; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Stream Access

50% Off Food & Soft Drinks

Free meals when on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeship Programmes

Enrichment Days & Team Events

Job summary

Coppa Club is seeking a motivated Supervisor to lead a busy dining floor, delivering memorable guest experiences while supporting a frontline team in a fast-paced setting.

You’ll supervise service, open/close shifts, mentor colleagues, ensure high standards of cleanliness and presentation, and liaise with management to keep service smooth.

Join a people-first culture with perks like staff meals, discounts across brands, wellbeing support, and career development opportunities at Coppa Club.

Qualifications

• Natural leader with a guest-focused mindset in a fast-paced setting.
• Ability to motivate and support a diverse frontline team.
• Calm under pressure with strong decision-making and prioritisation.

Responsibilities

• Deliver service excellence and ensure guests feel welcomed and cared for.
• Lead the floor, supervise team members, and provide hands-on support.
• Keep daily operations running, including opening/closing and cash handling.
• Grow the team through coaching and on-the-job training.
• Maintain cleanliness, hygiene and presentation standards.
• Communicate clearly with management to keep service smooth.

Skills

Leadership

Customer focus

Team spirit

Adaptability

Problem-solving

Communication

Job description

Coppa Club is seeking a motivated Supervisor to lead a busy dining floor, delivering memorable guest experiences while supporting a frontline team in a fast-paced setting.

You’ll supervise service, open/close shifts, mentor colleagues, ensure high standards of cleanliness and presentation, and liaise with management to keep service smooth.

Join a people-first culture with perks like staff meals, discounts across brands, wellbeing support, and career development opportunities at Coppa Club.