Shift Leader: Elevate Guest Experience & Team

Prezzo Ltd; Salisbury; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Tronc sharing

Company pension scheme

Life assurance

Paid holiday allowance

Refer a friend bonus

Birthday off

Free meals on shift

GP helpline and EAP

Wagestream / financial wellbeing app

Mortgage advice

Prezzo 50% off

25% off at Brava restaurants

Tastecard and Hospitality Rewards app

Electric car scheme

Job summary

Prezzo Ltd's Prezzo Italian is seeking a Duty Manager to own the shift, opening and closing the restaurant, and leading the team on the floor to deliver exceptional hospitality. You’ll set the tone, coach staff, and collaborate with the GM and Assistant Manager to run a guest-focused operation that guests remember.

You’ll run pre-shift briefings, manage on-floor service, handle feedback on the spot, and ensure food safety, licensing and cash handling standards are met.

Qualifications

• Experience leading a team on the floor in busy, guest-focused hospitality.
• Calm under pressure during peak service.
• People-first approach with team leadership mindset.
• Pride in food and hospitality, attention to detail.
• Ambition to grow into restaurant management.
• Good working knowledge of food safety, licensing and cash handling.

Responsibilities

• Run pre-shift briefings to focus the team.
• Lead from the floor, setting pace and hospitality standards.
• Build a connected team and leave a lasting guest impression.
• Coach in the moment and spot employees ready for more.
• Open and close the restaurant safely and on time.
• Manage cash, tills and stock during your shift.
• Keep labour on track during shift changes.
• Ensure clear handovers to the next shift.
• Maintain high standards of food safety, allergens, health and safety, and licensing.

Skills

Team leadership

Calm under pressure

People-first approach

Attention to detail

Ambition

Food safety knowledge

Job description

Prezzo Ltd's Prezzo Italian is seeking a Duty Manager to own the shift, opening and closing the restaurant, and leading the team on the floor to deliver exceptional hospitality. You’ll set the tone, coach staff, and collaborate with the GM and Assistant Manager to run a guest-focused operation that guests remember.

You’ll run pre-shift briefings, manage on-floor service, handle feedback on the spot, and ensure food safety, licensing and cash handling standards are met.