Shift Leader: Drive Exceptional Hospitality & Growth

Prezzo Italian; Hatfield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Tronc share

Pension scheme

Life assurance

Paid holiday allowance

Refer a friend

Birthday off

Free meals on shift

GP helpline

Wellbeing app

Restaurant discounts

Job summary

Prezzo Italian is seeking a Duty Manager to own and lead a shift, ensuring guests receive exceptional hospitality and a memorable dining experience. You will open/close the restaurant, manage the floor, and support a positive team culture that drives results.

With opportunities to progress into restaurant leadership, you’ll be hands-on, coach in the moment, handle guest feedback gracefully, and help maintain high standards across every shift.

Qualifications

• Experience leading a frontline hospitality team.
• Strong guest service and communication skills.
• Ability to manage cash, tills and shift labour.

Responsibilities

• Lead the shift and set the tone for hospitality excellence.
• Ensure guests have a memorable experience from arrival to departure.
• Open and close the restaurant and manage cash, tills and stock during the shift.
• Maintain food safety, licensing and health & safety standards on every shift.

Skills

Team leadership

Guest service

Cash handling

Labour scheduling

People management

Job description

Prezzo Italian is seeking a Duty Manager to own and lead a shift, ensuring guests receive exceptional hospitality and a memorable dining experience. You will open/close the restaurant, manage the floor, and support a positive team culture that drives results.

With opportunities to progress into restaurant leadership, you’ll be hands-on, coach in the moment, handle guest feedback gracefully, and help maintain high standards across every shift.