Shift Leader: Drive Team Excellence & Customer Experience

Greggs plc; Westhampnett; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and Wellbeing App with RemoteGP

Growing holiday entitlement

Colleague share plans

Pension scheme with 7% matched

Wellbeing app and helpline

Long service awards

Savings and discounts for shopping

Job summary

Greggs plc in Westhampnett is seeking a Shift Manager to lead the shop when the Manager isn’t around and to engage and motivate the team to deliver an amazing customer experience.

You’ll oversee in-store, delivery, Click + Collect and drive-thru channels, ensuring fast, friendly service, excellent product preparation, and well-stocked displays. The role offers weekly pay and a range of colleague benefits.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with strong leadership and people skills.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver amazing results and uphold shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products like sandwiches and manage ovens.
• Keep displays fully stocked and shop clean and presentable.
• Ensure a seamless customer experience across channels.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc in Westhampnett is seeking a Shift Manager to lead the shop when the Manager isn’t around and to engage and motivate the team to deliver an amazing customer experience.

You’ll oversee in-store, delivery, Click + Collect and drive-thru channels, ensuring fast, friendly service, excellent product preparation, and well-stocked displays. The role offers weekly pay and a range of colleague benefits.