Shift Leader: Drive Guest Experience & Team Performance

QSRP group; Cardiff; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% Employee Discount

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Mortgage Advice

Access to Wages in Advance

Incentive Schemes

Free Meals on Shift

Job summary

Chopstix, part of QSRP group, is hiring a Team Leader to lead from the front and drive great food and customer experiences in a fast-paced store. You will run shifts, support daily operations, coach your team, and foster a collaborative environment that delivers flavour-packed experiences to every customer.

Join us to lead across all areas, maintain高 standards, and help grow the business with energy, positivity, and a hands-on approach.

Qualifications

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions when needed.
• Passion for delivering great customer service and memorable experiences.
• Hands-on approach, with flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• A positive attitude, high standards, and a desire to grow with the business.

Responsibilities

• Lead from the front and set the tone each shift.
• Run shifts, support day-to-day store operations.
• Coach and inspire your team to deliver great service.
• Create a culture of teamwork and high performance.
• Ensure every customer leaves with a flavour-packed experience.
• Collaborate with management to drive store performance.
• Oversee across all areas of the store to keep shifts running smoothly.

Skills

Hospitality experience

Team leadership

Ownership & accountability

Customer service

Communication

Positive attitude

Job description

Chopstix, part of QSRP group, is hiring a Team Leader to lead from the front and drive great food and customer experiences in a fast-paced store. You will run shifts, support daily operations, coach your team, and foster a collaborative environment that delivers flavour-packed experiences to every customer.

Join us to lead across all areas, maintain高 standards, and help grow the business with energy, positivity, and a hands-on approach.