Shift Leader - Drive Fast-Paced Service & Team Excellence

Chopstix Group; Swindon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

50% Employee Discount

Free Meals on Shift

Hybrid work model

Company Pension Plan

Wellbeing Support

Job summary

Chopstix Group in Swindon is seeking a Team Leader who can lead from the front and deliver outstanding customer experiences in a fast-paced QSR environment.

As a key holder, you will run shifts, support daily operations, and coach your team to uphold high standards of food quality and service. You’ll collaborate with management to drive performance, respond to feedback, and keep shifts running smoothly.

Qualifications

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions when needed.
• Strong communication skills and the ability to motivate those around you.

Responsibilities

• Lead from the front across all store areas to support the team.
• Run shifts as a key holder and ensure smooth day-to-day operation.
• Coach and inspire the team to deliver great food and customer experiences.
• Handle customer feedback confidently and drive improvements.
• Maintain high standards of service and teamwork during busy periods.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Flexibility

Job description

Chopstix Group in Swindon is seeking a Team Leader who can lead from the front and deliver outstanding customer experiences in a fast-paced QSR environment.

As a key holder, you will run shifts, support daily operations, and coach your team to uphold high standards of food quality and service. You’ll collaborate with management to drive performance, respond to feedback, and keep shifts running smoothly.