Shift Leader - Drive Customer Experience & Team Success

Greggs plc; Newcastle upon Tyne; Remote; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement

Pension scheme

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in Newcastle upon Tyne is seeking a Shift Manager to oversee shop operations when the Manager isn’t present. You’ll lead the team, maintain high standards, and ensure customers have a brilliant experience whether in-store or online.

The role involves supervising food preparation, keeping displays stocked, and delivering fast, friendly service. Competitive weekly pay and a strong benefits package are on offer.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

Skills

Leadership

Customer service

Job description

Greggs plc in Newcastle upon Tyne is seeking a Shift Manager to oversee shop operations when the Manager isn’t present. You’ll lead the team, maintain high standards, and ensure customers have a brilliant experience whether in-store or online.

The role involves supervising food preparation, keeping displays stocked, and delivering fast, friendly service. Competitive weekly pay and a strong benefits package are on offer.