Shift Leader: Drive Customer Excellence & Team Success

Greggs plc; Mablethorpe; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Pension scheme

Employee assistance app

Job summary

Greggs plc in the United Kingdom is looking for a Shift Manager to lead a busy shop, ensuring great customer service and smooth day-to-day operations.

You’ll inspire the team, manage opening/closing, prepare food, handle ovens, and keep displays stocked while maintaining a clean, welcoming environment. This role includes supervising colleagues, monitoring KPIs, and delivering a safe, compliant shift. Competitive weekly pay, colleague discounts and benefits are offered.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Ability to lead by example and motivate colleagues.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver great results and uphold shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches and managing ovens.
• Keep displays stocked and shop tidy at all times.
• Ensure the shop is clean, presentable and welcoming.

Skills

Team leadership

Customer service

Food handling

Operational delivery

Job description

Greggs plc in the United Kingdom is looking for a Shift Manager to lead a busy shop, ensuring great customer service and smooth day-to-day operations.

You’ll inspire the team, manage opening/closing, prepare food, handle ovens, and keep displays stocked while maintaining a clean, welcoming environment. This role includes supervising colleagues, monitoring KPIs, and delivering a safe, compliant shift. Competitive weekly pay, colleague discounts and benefits are offered.