Store Shift Lead: Deliver Customer Experience

Tesco Retail; Eastbourne; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is hiring a Shift Lead to oversee store operations and drive excellent customer service. You will lead a team across store areas, acting as the go-to person for daily queries and guiding colleagues to deliver a great shopping experience.

The role requires leadership experience in retail, a passion for service, and the ability to communicate clearly with the team. Flexible hours and a commitment to inclusivity are part of Tesco’s approach.

Qualifications

• 18+ years old.
• Experience leading a team in a fast-paced retail environment.
• Strong service orientation and ability to motivate staff.
• Clear communicator using multiple methods to keep the team informed.
• Ability to adapt to change in a busy store.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and with colleagues as the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform well.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Strive to serve customers, communities and the planet better every day.

Skills

Team leadership

Communication

Customer service

Inclusive teamwork

Coaching

Job description

Tesco is hiring a Shift Lead to oversee store operations and drive excellent customer service. You will lead a team across store areas, acting as the go-to person for daily queries and guiding colleagues to deliver a great shopping experience.

The role requires leadership experience in retail, a passion for service, and the ability to communicate clearly with the team. Flexible hours and a commitment to inclusivity are part of Tesco’s approach.