Shift Leader: Lead a Customer-First Retail Team

Tesco UK; Eastbourne; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to supervise daily store operations and lead a team in delivering an outstanding customer experience. You will coordinate across store areas, support colleagues, and act as the point of contact in the Manager’s absence.

A focus on service, inclusion, and continuous improvement will be essential in this role. The position requires at least 18+ years old and experience as a team lead or manager in fast-paced retail.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong customer service orientation and ability to lead by example.
• Clear communication; able to motivate and inform the team effectively.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues, acting as the go-to for daily operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Seek opportunities to serve customers, communities, and the planet a little better every day.

Job description

Tesco is seeking a Shift Lead to supervise daily store operations and lead a team in delivering an outstanding customer experience. You will coordinate across store areas, support colleagues, and act as the point of contact in the Manager’s absence.

A focus on service, inclusion, and continuous improvement will be essential in this role. The position requires at least 18+ years old and experience as a team lead or manager in fast-paced retail.