On-Shift Leader - Hospitality Team Coach

Rank Group; Greater London; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary

Amazing Perks

Paid breaks

Rewards platform

50% off food & soft drinks

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group in Greater London is seeking a Team Leader to run a shift, set the pace, and ensure a brilliant guest experience. You will brief the team, manage rosters within your zone, coordinate breaks, and keep service moving while escalating issues as needed.

The role focuses on frontline leadership, achieving service KPIs, and coaching staff to deliver outstanding customer service in a fast-paced hospitality/retail environment.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead your area on shift, briefing the team and setting pace.
• Rota management within your zone and coordination of breaks.
• Keep service moving and escalate issues when needed.
• Coach in the moment to recognise great service and improvement.

Skills

Strong people skills

Organised

Calm under pressure

Team leadership experience

Job description

Rank Group in Greater London is seeking a Team Leader to run a shift, set the pace, and ensure a brilliant guest experience. You will brief the team, manage rosters within your zone, coordinate breaks, and keep service moving while escalating issues as needed.

The role focuses on frontline leadership, achieving service KPIs, and coaching staff to deliver outstanding customer service in a fast-paced hospitality/retail environment.