F&B Shift Leader: Real Contracts & Perks

Rank Group; Gateshead; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Pension & Life Assurance

Company Sick Pay

Uniform provided

50% off food & soft drinks (you + 3)

Job summary

Rank Group is seeking a Team Leader to run their area on shift, setting the pace and standards so every guest has a brilliant experience. You will brief the team, roster within your zone, coordinate breaks, and keep service moving while escalating issues as needed.

You’ll lead frontline teams with a focus on customer satisfaction, speed of service, cleanliness and safety, coaching in the moment and driving sales and commercial performance.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the area on shift, setting pace and standards for a brilliant guest experience.
• Brief the team and create rosters within your zone; coordinate breaks.
• Keep service moving and escalate issues as needed.
• Drive on-shift KPIs for customer satisfaction and speed of service.
• Ensure safety, hygiene, and allergen compliance and manage stock levels.

Skills

People skills

Team leadership

Organised & proactive

Job description

Rank Group is seeking a Team Leader to run their area on shift, setting the pace and standards so every guest has a brilliant experience. You will brief the team, roster within your zone, coordinate breaks, and keep service moving while escalating issues as needed.

You’ll lead frontline teams with a focus on customer satisfaction, speed of service, cleanliness and safety, coaching in the moment and driving sales and commercial performance.