Shift Leader: Create Memorable Pub Experiences

Greene King; Harbourland; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension contributions

Employee discounts

Wagestream access

Refer a friend bonus up to £1,500

Healthcare/mental health support

Career development opportunities

Job summary

Greene King’s Chef & Brewer venue is seeking a proactive Team Leader to guide the shift so it runs like clockwork. You’ll ensure high standards, supervise the team, and keep customers happy with warm, memorable service.

As a role model, you’ll resolve issues on the floor, support the management team, and adapt quickly during peak periods while maintaining safety and compliance. A positive, team-focused attitude is essential.

Qualifications

• Must lead by example and ensure shift runs smoothly.
• Ensure high standards and customer satisfaction.
• Ability to adapt during busy shifts and handle issues quickly.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for management and resolve issues in their absence.
• Coordinate and organise the team during busy shifts to ensure smooth operation.
• Maintain bar safety, legality, cleanliness, and prompt issue resolution.

Skills

Team leadership

Customer service

Communication

English skills

Job description

Greene King’s Chef & Brewer venue is seeking a proactive Team Leader to guide the shift so it runs like clockwork. You’ll ensure high standards, supervise the team, and keep customers happy with warm, memorable service.

As a role model, you’ll resolve issues on the floor, support the management team, and adapt quickly during peak periods while maintaining safety and compliance. A positive, team-focused attitude is essential.