Shift Leader: Drive Exceptional Service & Team Growth

Caffè Nero; Tees Valley; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free drinks on shift

Discount on food & drinks

Friend referral bonus

Benefits platform

Nero 90 incentive

Job summary

Caffè Nero is hiring Shift Leaders to help run store operations with energy and a guest‑first mindset. You’ll be responsible for leading the shift, guiding team members, and ensuring every customer receives personalised service.

Training is provided and there are clear opportunities for career growth. Enjoy generous store discounts and benefits as part of a caring team that values excellent customer experience.

Qualifications

• Experience as Supervisor or Team Leader preferred.
• Strong customer-facing skills.
• Able to motivate and lead a team.

Responsibilities

• Lead shop shifts and supervise the team by example.
• Provide excellent service in-store and during deliveries.
• Ensure cleanliness and safety of customer areas and back-of-house.

Skills

Customer service

Team leadership

Job description

Caffè Nero is hiring Shift Leaders to help run store operations with energy and a guest‑first mindset. You’ll be responsible for leading the shift, guiding team members, and ensuring every customer receives personalised service.

Training is provided and there are clear opportunities for career growth. Enjoy generous store discounts and benefits as part of a caring team that values excellent customer experience.