Shift Leader: Craft Coffee, Lead a Dynamic Team

Caffè Nero; Ipswich; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free drinks on shift

Discounts on food and drinks

Refer A Friend bonus (up to £750)

Training & career development

Nero 90 incentive

Job summary

Caffè Nero in Ipswich is seeking a proactive Shift Leader to guide the shift, support the team, and help run daily store operations. You’ll be the example on the shop floor, ensuring every order is prepared with care and delivered with a personal touch.

We provide thorough training, opportunities to grow professionally, and generous benefits, including unlimited free handmade drinks, substantial discounts, and a Refer A Friend scheme worth up to £750.

Qualifications

• Experience as Supervisor or Team Leader preferred.
• Excellent customer service and communication skills.
• Willingness to learn and grow in a team environment.

Responsibilities

• Lead the shift and coach the team.
• Make high quality drinks and ensure orders meet standards.
• Provide in-store and delivery service with a personalised touch to customers.
• Keep customer areas and back-of-house clean, safe and well-organised.
• Strive for excellence in all duties.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Caffè Nero in Ipswich is seeking a proactive Shift Leader to guide the shift, support the team, and help run daily store operations. You’ll be the example on the shop floor, ensuring every order is prepared with care and delivered with a personal touch.

We provide thorough training, opportunities to grow professionally, and generous benefits, including unlimited free handmade drinks, substantial discounts, and a Refer A Friend scheme worth up to £750.