Shift Leader: Champion of Coffee & Customer Experience

Caffe Nero; Staines-upon-Thames; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Free drinks for staff on shift

Discounts on food and drinks

Refer a Friend bonus up to £750

Service recognition

Job summary

Caffè Nero is seeking a Shift Leader in the UK to guide the team, deliver exceptional service, and maintain high standards across store operations. You will lead by example, train colleagues, and ensure every guest receives a personalised experience with our signature service style.

We offer comprehensive training, opportunities for career growth, and attractive staff discounts. Join a friendly team and help create enjoyable cafe moments for customers during every shift.

Qualifications

• Experience as supervisor or team leader preferred.
• Strong customer service skills and a positive attitude.
• Able to work in a fast-paced cafe environment.

Responsibilities

• Lead the shift by example and support the team.
• Deliver excellent coffee and service, including deliveries.
• Ensure clean, safe, and well-organised back-of-house and front-of-house areas.

Skills

Customer service

Team leadership

Communication

Job description

Caffè Nero is seeking a Shift Leader in the UK to guide the team, deliver exceptional service, and maintain high standards across store operations. You will lead by example, train colleagues, and ensure every guest receives a personalised experience with our signature service style.

We offer comprehensive training, opportunities for career growth, and attractive staff discounts. Join a friendly team and help create enjoyable cafe moments for customers during every shift.