Shift Leader: Café Team Lead & Service Champion

Caffè Nero; Hounslow; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career growth

Free drinks on shift

Discounts on food/drinks on shift

Referral bonus up to £750

Benefits platform

Nero 90 incentive bonus

Job summary

Caffè Nero is hiring a Shift Leader in the United Kingdom. You will lead the shift, mentor your team and deliver our signature service experience, including making coffee, matcha and seasonal drinks to order.

Training is provided, with opportunities for career growth and personal development. Enjoy on-shift drink benefits and store discounts, plus rewards for referrals and performance incentives.

Qualifications

• Experience as a Supervisor or Team Leader preferred.
• Excellent customer service and communication skills.

Responsibilities

• Lead store shifts and guide the team by example.
• Prepare and serve coffee, matcha, and seasonal drinks to customers.
• Provide outstanding service in-store and for deliveries, with personalised experiences.
• Maintain clean, safe, and organized front- and back-of-house areas.

Skills

Team leadership

Customer service

Training & development

Communication

Job description

Caffè Nero is hiring a Shift Leader in the United Kingdom. You will lead the shift, mentor your team and deliver our signature service experience, including making coffee, matcha and seasonal drinks to order.

Training is provided, with opportunities for career growth and personal development. Enjoy on-shift drink benefits and store discounts, plus rewards for referrals and performance incentives.