Shift Leader & Café Team Coach

Blank Street; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading cafe chain in Brighton is seeking a Shift Leader to enhance customer experiences and support the General Manager. This role involves crafting excellent coffee and managing operations while fostering a friendly atmosphere. Candidates should have customer service experience, a strong knowledge of coffee, and availability for 35 hours a week including weekends. This position offers an opportunity to connect with the community and establish brand presence.

Qualifications

• Experience in customer service or hospitality industry.
• Availability to work 35 hours per week including weekends.
• Must be authorized to work in the UK.

Responsibilities

• Craft coffee products and provide excellent customer service.
• Support training new employees and ensure adherence to processes.
• Open/close the location responsibly as a key holder.
• Handle minor customer issues positively.
• Lead initiatives to boost sales and foot traffic.

Skills

Customer service experience

Knowledge of coffee and equipment

Strong interpersonal communication

Multi-tasking skills

Job description

A leading cafe chain in Brighton is seeking a Shift Leader to enhance customer experiences and support the General Manager. This role involves crafting excellent coffee and managing operations while fostering a friendly atmosphere. Candidates should have customer service experience, a strong knowledge of coffee, and availability for 35 hours a week including weekends. This position offers an opportunity to connect with the community and establish brand presence.