Cafe Shift Lead: Lead, Train & Wow Customers

Blank Street; Bristol; On-site; GBP 24,000 - 28,000; Full time

Job summary

A new coffee brand in Bristol seeks a Shift Leader who thrives in fast-paced environments and has a passion for cafe culture. This role involves crafting coffee products, leading initiatives to improve customer connections, and supporting the General Manager in training new employees. The ideal candidate will be customer-centric, available for full-time shifts including weekends, and have a strong knowledge of coffee and equipment. Join us to make a significant local impact in a collaborative workplace.

Qualifications

• Experience in the customer service or hospitality industry.
• Full-Time availability: 35 hours per week with weekend preference.
• Must be authorized to work in the UK.

Responsibilities

• Craft beautiful coffee products and serve customers with energy.
• Support the GM in training new employees.
• Open and close the location safely as a key holder.
• Handle minor customer issues positively.
• Lead initiatives to increase foot traffic and sales.

Skills

Strong knowledge of coffee and equipment

Strong interpersonal communication skills

Decision-making skills

Multi-tasking skills

Customer service experience

Job description

A new coffee brand in Bristol seeks a Shift Leader who thrives in fast-paced environments and has a passion for cafe culture. This role involves crafting coffee products, leading initiatives to improve customer connections, and supporting the General Manager in training new employees. The ideal candidate will be customer-centric, available for full-time shifts including weekends, and have a strong knowledge of coffee and equipment. Join us to make a significant local impact in a collaborative workplace.