Shift Leader: Bar & Guest Experience

Greene King; London Borough of Havering; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Brand discounts 33%

Loved ones discounts 15%

Employee assistance program

Maternity/paternity policies

Menopause-friendly employer

Refer a friend £1,500 bonus

Wagestream access

Pension contribution

Career development across brands

Retail discounts

Job summary

Greene King’s Flaming Grill in London area is seeking a Team Leader to guide a busy shift, ensuring the team has what they need and that standards and service stay first class. You’ll lead by example, deputise for the management team, and help keep operations running smoothly.

You’ll focus on delivering a heartfelt, memorable customer experience, maintaining safety and legality, and coaching colleagues to excel.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues.
• Help organise and coordinate the team during a busy shift.

Responsibilities

• Make sure the bar is safe, legal, and clean, and issues are dealt with quickly and safely.
• Lead by example to ensure the shift runs like clockwork.
• Maintain high standards and ensure customers are kept happy.

Skills

Team leadership

Customer service

Communication

Job description

Greene King’s Flaming Grill in London area is seeking a Team Leader to guide a busy shift, ensuring the team has what they need and that standards and service stay first class. You’ll lead by example, deputise for the management team, and help keep operations running smoothly.

You’ll focus on delivering a heartfelt, memorable customer experience, maintaining safety and legality, and coaching colleagues to excel.