Shift Leader

Mary Rush Care Ltd; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free staff meal

Staff discount

Staff parties

Cycle to work

Job summary

Mary Rush Care Ltd. is seeking a Shift Leader for Crate Wood Wharf in London. You’ll be on the floor and behind the bar, ensuring smooth service and supporting the team to do their best work.

You’ll spot problems before they occur, handle guest questions and complaints, and act as the link between staff and senior leaders. Experience in busy bar settings and a passion for drinks are essential. This on-site role offers a lively, people-focused environment where you’ll learn our beer range and

Qualifications

• Experience leading shifts or supervising in a busy bar, pub or restaurant.
• Ability to handle a complaint or difficult guest confidently.
• Interest in beer and drinks, with willingness to learn the range.

Responsibilities

• Bar service and greeting guests at the bar.
• Guide guests through menu and make recommendations.
• Run pizzas to tables in good time.
• Handle questions and complaints, including when a manager isn’t on site.
• Be an ambassador for Crate Wood Wharf on site.
• Oversee service to ensure smooth flow with right staff in the right roles.
• Escalate issues like staff disputes or quality concerns.
• Maintain venue appearance (layout, lighting, music, temperature).
• Open/close procedures, including paperwork and End of Day reports.

Skills

Shift leadership

Customer service

Problem solving

Beer knowledge

Conflict handling

Job description

14 Water St, Building D1/D2, London, E14 5GX, UNITED KINGDOM

Crate Wood Wharf is our newest venue, and we're looking for a Shift Leader to help keep it running at its best.

This is the job that holds a shift together. You'll be on the floor and behind the bar, making sure service flows, guests are looked after, and the team has what it needs to do their best work. You're the link between the team and senior leaders: the person who spots the problem before it becomes one, and the one people come to when something needs sorting.

We're after someone who is open, honest, straight-talking, and genuinely good with people.

What you'll be doing

Bar service, greeting people as they arrive and come to the bar

Talking people through the menu and making recommendations where needed

Running pizzas to tables in good time

Handling questions and complaints properly, including when a manager isn't on site

Being an ambassador for Crate whenever you're on site

Running the shift

Overseeing service so it flows, with the right people in the right roles

Escalating what needs escalating, eg staff disputes, guest complaints, quality concerns

Keeping the venue looking and feeling its best: layout, lighting, music, temperature

Staying calm and methodical throughout service

Standards and safety

Being the eyes and ears of the team, flagging developing risk situations to a manager or security

Toilet checks and tidies, back of house, staff areas and waste management

Correct stock storage and beer lines kept to the highest standard

Reporting and chasing maintenance issues quickly

Opening and closing

Opening up and having the venue ready to welcome guests by 12:00

Printing and completing the paperwork: Opening Briefs, Toilet Checklists, Close Down Sheets, Waste Sheets, compliance diary

Opening the EOD system and writing an accurate End of Day report for your shift

Checking everyone has clocked in and out

Assigning and signing off closing tasks

Logging lost property in the EOD report and securing it

Ensuring the building is secure on close

What we're looking for

Experience leading shifts or supervising in a busy bar, pub or restaurant

Someone who'd rather deal with a problem than pass it on

Real interest in beer and drinks, and the appetite to learn our range properly

Confidence handling a complaint or a difficult guest on your own

Availability across a variable rota, including evenings and weekends

What you get

• Free staff meal and a drink on shift, plus staff soft drinks
• Generous staff discount across the whole company - bars and online shop
• Summer and winter whole-company staff parties
• Cycle to work bicycle loan scheme
• Employee assistance programme

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience