Shift Leader - Bar & Guest Experience Maestro

Greene King; West of England; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career development opportunities

33% discount on food and drink

Free employee assistance program

Enhanced maternity and paternity policies

50% discount at Greene King Inns

Wagestream access

Retail discounts

Job summary

A leading pub company in the UK is seeking a Team Leader to ensure smooth shift operations and customer satisfaction. This role involves leading a team, maintaining safety and cleanliness, and providing exceptional customer experiences. The ideal candidate should be detail-oriented, a strong team player, and able to adapt to challenges. The position offers competitive salary, career development opportunities, and various employee discounts.

Qualifications

• Provide memorable experiences for customers.
• Deputise for management and resolve issues.
• Coordinate the team during busy shifts.
• Ensure safety and cleanliness at the bar.

Responsibilities

• Lead by example to maintain high standards.
• Organize team effectively during shifts.
• Resolve customer issues promptly.

Skills

Attention to detail

Customer service

Adaptability

Teamwork

Job description

• Dept. L4/House: Mill House (Emersons Green) - 06359

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

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