Shift Leader

Foot Locker; Glasgow; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

28 days holiday - plus an extra day

Associate discount of between 30 - 50%

WellHub - Daily Wellbeing options for

Employee Assistance Program - Retail

Company Sick Pay scheme

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Job summary

Foot Locker Glasgow Fort is seeking a Store Supervisor to lead the team, drive sales and deliver an elevated customer experience. You will coach colleagues, manage daily operations and maintain product knowledge.

You should have at least 1 year of retail supervisor experience and 2 years overall retail experience, with flexible availability including nights, weekends, and holidays. You will collaborate with store leadership to meet sales and productivity goals.

Qualifications

• At least 1 year of retail supervisor experience.
• At least 2 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interacting with customers and athletic products.
• Initiates completion of tasks without necessary supervision.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Retail supervisor experience

Retail experience

Customer engagement

Task ownership

Flexible schedule

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail supervisor experience
• At least 2 years of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address
Glasgow Fort, Un11b

City
Glasgow

Postal Code
G34--9DL