CX Team Member

Foot Locker; Royal Borough of Kingston upon Thames; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From: £10.00 - £14.12 per hour

28 days holiday - plus an extra day"

Associate discount of between 30 - 50%

WellHub - Daily Wellbeing options

Employee Assistance Program - Retail 𝖳

Company Sick Pay scheme

Head Office Internships

Development Opportunities

Job summary

Foot Locker in Kingston upon Thames is seeking a personable team member to deliver an exceptional in-store experience. You will engage customers with enthusiasm for athletic sneakers and apparel and work collaboratively to drive sales while upholding store standards.

Join a supportive team where your knowledge of products and trends helps customers find the right items. A flexible schedule including nights, weekends and holidays is expected, with opportunities for development and growth within

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Ensure high levels of customer satisfaction with product knowledge and teamwork.
• Deliver sales and an outstanding customer experience while meeting operational expectations.
• Maintain personal and productivity goals and engage customers with open-ended questions.
• Learn and share product and trend knowledge to meet customer needs.

Skills

Customer engagement

Teamwork

Communication

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address
16-18 Clarence Street
City
Kingston Upon Thames
State/Province
UK
Postal Code
KT1--1NX